Service Agreement

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Custom Projects

Whenever a custom component is fabricated or alteration is performed, it is necessary to have the mating pieces on-hand in order to guarantee that the components operate as requested. If mating parts are not provided, the parts are only guaranteed to match the specified dimensions and/or shop gauges.

S.K. Grimes performs custom modifications and components which all include some risk of damage. Our liability for any loss or damage of any nature, including without limit, direct, indirect and consequential damage, is limited to the customer’s cost of the material or merchandise or the cost of the services performed for S.K. Grimes, whichever is the lesser.

Dent Removal

Dent repairs and modifications involves cold forming the casing with the optics in place. Consequently, this type of work involves some risk of breakage/damage. Although we take every possible care in the handling of these elements/casings, there is on occasion breakage/damage and possible employee injury, and therefore the ultimate risk is the customer’s.

Ebay and Online Lens Evaluations

We do accept direct shipments from Ebay sellers for buyers c/o SK Grimes. It is understood that the buyer has a complete understanding of the items’ condition. Items shipped to S.K. Grimes should include the name and contact information of the buyer.

An optical evaluation of the lens can be performed if requested by the customer. The charge for this work is $20.00. This fee is waived if additional work (aka, lens mounting or adapters) is requested. Evaluations detail the physical characteristics of the optics, not the subjective quality of the image.

Estimates and Quotes

Online and phone estimates are subject to review and may increase/decrease after inspection. By sending in a project to have work done on it, you are authorizing us to proceed with the work detailed in your cover letter. You may delay authorization by clearly requesting a quote prior to any work being done.

Quotes presented via an official S.K. Grimes quote form are valid for 30 days.

Finishes

As the anodizing process is not an exact science, blemishes do occur from time to time. When they occur, we evaluate what effect this has on the functionality and cosmetics of the piece. If the blemish adversely effects the operation of a component, then steps are taken to repair or refinish the piece.

If the blemishes are purely cosmetic, repairing or refinishing the piece is at the discretion of the company.

Lead Time

We strive to complete your projects in the estimated lead-time. As the majority of our work is custom components, variations in the production time are present. We base our time estimates on past experiences. In order to ensure the continued high quality and standards of our work, we may require additional time.

Lens and Camera Modifications

Most optical repairs/modifications and camera repairs/modifications are not without risk of breakage/damage because re-machining and disassembly is involved. Although we take every possible care in the handling of these elements, there is on occasion breakage/damage (and possible employee injury), and therefore the risk is ultimately the customer’s.

Our liability for any loss or damage of any nature, including without limit, direct, indirect and consequential damage, is limited to the customer’s cost of the material or merchandise or the cost of the services performed for S.K. Grimes, whichever is the lesser.

Lens Caps

It is best to have the item to which the lens cap is fitting to ensure a perfect fit. Specifying the outside diameter and depth of the lens casing is the next best option to having the lens on hand. In these scenarios, the lens cap will be guaranteed to fit the specified diameter not necessarily your lens. Please note thread diameters are not the same as the outside diameter. Lens caps are custom made items.

Lens Cleaning

In most cases, a lens cleaning will produce the desired result. However, on occasion, moisture and fungus can permanently etch the glass. Unfortunately, there is no way to be certain if permanent damage has occurred until a cleaning has been performed. Therefore, cost of the cleaning is due regardless the outcome.

Project Modifications

Alterations, additions, deletions to projects after authorization to proceed are subject to additional fees. By sending in a project to have work done on it, you are authorizing us to proceed with the work detailed in your cover letter. You may delay authorization by clearly requesting a quote prior to any work being done. Please note, unless directly specified in writing, all mating pieces for an adapter are required for a guaranteed fit.

Returns and Exchanges

If a product is determined faulty due to negligence of SKG, then it may be returned for shop credit or replacement. Modifications done after the point of sale void this option. If the design and specifications were detailed/outlined by the customer at the beginning of the project and the components meets all the criteria, a refund is void.

Custom components cannot be returned for cash.

Stock items can be returned and credited, minus shipping and a 10% restocking fee.

Returns will only be accepted with a RMA number provided by SKG

Shipping

Shipping service via UPS Ground comes with standard $100 insurance and tracking. Shipping via USPS Priority Mail in the Domestic US comes with Delivery Confirmation. Please see our shipping tips for more information. Shipping costs are always the customer’s responsibility. Unless return shipping instructions (including carrier, insurance, and speed) are clearly indicated by the client prior to project completion, projects will not be shipped until correspondence detailing this information has been provided.

All freight, duty taxes, and additional fees are also the customer’s responsibility.

If a package is “lost” in transit, please be sure to talk with the local carrier. This is especially true for USPS.

Signature requirements are additional services for both UPS and USPS and are available for customer’s who want to have the package handed off to an actual person. S.K. Grimes is not responsible for where the carrier decides to leave a package.

Additionally, insurance is available on all shipments. If the customer chooses or does not request to have the shipment insured and it is lost or damaged in transit, the loss is the customers. S.K. Grimes will not issue any credits or refunds on uninsured items. Replacements, credits or refunds on insured items will be dependent upon the declared value.

International shipments require that we include a customs form detailing the value of the enclosed items. Actual invoiced product prices are used as a minimal for these forms. Items values can be increased for additional insurance if requested by the customer. We do not devalue items for customs forms.

Threaded Rings

It is necessary to have the items to which the mating pieces will be adapting on-hand in order to guarantee a perfect fitting thread. If the mating components are not provided, thread specifications, lens casing diameters, and obstructing items need to be provided by the customer. Our components are guaranteed to fit the specifications provided by the customer, not necessarily the mating pieces. Threaded rings are custom made items.