GET IN TOUCH
We typically respond to emails within 2 business days. Filters and Spam blockers can and have eliminate messages from reaching us and our customers. Double check your email address: If it is wrong we will not be able to contact you back. If you have sent an email and have not received a response, please contact by phone. Spam email has caused us to install a custom filtering system. To be certain we receive your email inquiry, please be certain to use words in the subject that pertain to our industry (e.g., adapter, photo, or a camera equipment brand name). Emails without a relevant subject can still get through, but they are sorted by hand.
Shipping Information
Address for US Mail:
S.K. Grimes
P.O. Box 1724
Woonsocket, RI 02895
Address for UPS, FedEx:
S.K. Grimes
32 Mechanic Ave, Unit 222
Woonsocket, RI 02895
We ship and receive daily using UPS, USPS, FEDEX. With the exception of Airborne Express, We have an excellent record with them. You may ship to us with confidence. It is our default practice to use regular ground UPS with a declared value of $100.00 for domestic shipments. International shipments are sent via USPS Priority Mail with the $100 built in insurance and tracking. Please note “up front” if you want something else and review the shipping section of our service agreement. FedEx shipping is available if charges are applied directly to your account.
The Postal Service is the most cost effect method for International Shipments. UPS, FEDEX, etc often add on special handling charges and attract Customs Fees. All customs charges and brokerage fees will be billed to you if you must use those services for international shipments.
Packing and Shipping Tips:
- Please include a cover letter with Name, Contact Information, and a Description of Work Needed so we can identify your equipment and associate it with any email correspondence. Please keep in mind we have many phone conversation and that we do not record them.
- Please insure your package for the amount you are comfortable with and let us know what amount of insurance you would like on return shipping. Our default at this time is $100 on UPS and $50 on USPS Priority.
- Pack items to protect optics and openings of sensitive areas.
- In lieu of caps, cardboard squares can be cut to cover openings
- Use rubber bands to secure the cardboard and then place the item in a plastic bag. Add more rubber bands as needed.
- Wrap the plastic bag in bubble wrap and add rubber bands.
- Please avoid tape as it will require us to use a knife when opening and we wish to keep sharp objects away from your equipment.
- We recommend choosing a box size that allows 2-3 inches around the item on all side.
- Make sure it can’t shift in any direction.
- Pack in the item so that there is some over filling. The slight resistance in closing the box means it’s less likely to move during transit.
- For heavy items it can be useful to double box. Place the item in well packed box and then place that box inside another larger box. You should still have 2-3 inches total space to the outer wall. The inner box will add extra rigidity.